Business requests :
Support requests :
For developers (programming, plugins, SDKs,...)
For all Virtuosa
users (questions, help, bugs..)
For business requests only (no technical support).
For marketing and sales requests :
questions and suggestions, plus how you can transform Virtuosa
into a spectacular viral branding tool for your company...
Affiliate Plus sales
requests (yes, you too can make some revenues by reselling Virtuosa
, check out the Become an Affiliate Partner section in the Company section for more information ...).
Original Equipment Manufacturer (OEM)
requests, to bundle this great music and movie jukebox with hardware devices.
For press requests :
, for articles, press-related questions and news.
For general information and website requests :
requests, anything business-related that is not addressed more specifically elsewhere.
For general information
For music partners zone requests
For support and help requests
For developers :
Questions about the programming
Questions about plugins Software Development Kits (SDKs)
, if you are a developer in need of information about our SDKs.
To report bugs
, if any... ;-)
For all users
, check below, on how to resolve technical problems step-by-step. For enhanced support, please register your copy by purchasing it
. You are entitled to first priority support if you are a registered user.
For your convenience, a full Help and Tutorial document is always available within the program by simply pressing F1 anytime while using Virtuosa
. Please check it first for any questions as it is very complete and well structured with various tutorials.
If you cannot find the answers in the ReadMe, the Virtuosa
Help nor the Tutorial documents, please check the online Frequently Asked Questions and Glossary
Additionally, you can obtain support and information in the Virtuosa
communities of users, they also are available online
These sources already hold most of the ANSWERS for you, are available IMMEDIATELY and 24-hours a day.
If you still cannot find a solution to your question, you can send a message with the following
. To enable us to have a precise idea of your configuration and ultimately help us to answer you faster, please do the following :
go in the File menu in Virtuosa and click on Help/Technical Support. Virtuosa will take a snapshot of your configuration and automatically open an email with an information file as attachment;
write a clear description of the problem
with your Order Number if you are a registered user
in the body of the message;
send the email, the Send To address is already set automatically. In case you use AOL, send it to support AT virtuosa.com
We will answer as soon as we can, priority is given to registered users. Thank you for your cooperation.
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